Privacy Policy
1. General information
Tecsisel values the privacy of those who visit and use its website (hereinafter, the “Website”). We only request personal data when it is necessary to respond to a request or provide a service; we do so by lawful and transparent means, and we always inform you of the purpose of the collection and how the data will be used.
This Privacy Policy sets out the terms governing the processing of personal data carried out via the Website, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and Law No. 58/2019 of 8 August.
2. Data controller
The data controller for the personal data collected via this website is:
Tecsisel – Technology, Electrical Systems, Ltd. (Tecsisel)
Tax Identification Number: 505 554 739
Address: Tecsisel Building, Rua das Queimadas, No. 6, Sernada, 3505-330 Santos Evos, Viseu
Email: [email protected]
Telephone: +351 232 441 005
3. Personal data processed
Depending on the purpose, we may process the following categories of data: identification and contact details (name, company, job title, address, email, telephone number); data contained in requests for quotations and messages sent via the Website, including technical information provided by the user regarding the operation, installation or design (for example, type and size of buildings, existing equipment or housing characteristics, in the case of home automation); data relating to installations and requests for technical assistance; and connection and browsing data (see also our Cookie Policy).
The processing carried out via this website relates exclusively to common categories of personal data.
The fields marked as compulsory on the forms are required so that we can respond to your request or enter into the contract.
4. Purposes and legal basis for processing
Enquiries and requests for information: to manage and respond to requests for information, technical enquiries and messages received by telephone, email or via the website’s forms. Reasoning: a legitimate interest in responding to potential customers and partners; and the performance of a contract, where the request relates to an existing relationship.
Enquiries regarding quotes: to analyse and respond to requests for quotations for environmental control systems, equipment for poultry farming, pig farming and greenhouses, industrial automation and home automation. Reasoning: pre-contractual measures at the request of the data subject.
Business relationship management, installation and technical support: to manage the design, manufacture, supply, installation, programming and maintenance of the contracted systems, including warranty and technical support, communication with the client and compliance with the associated legal obligations, in particular those relating to tax and accounting. Reasoning: performance of the contract and compliance with legal obligations.
Website analysis and improvement: to carry out statistical analyses of usage in order to evaluate and improve the functioning of the website. Reasoning: consent, in the case of analytics cookies (see the Cookie Policy).
5. Retention periods
We retain personal data for as long as is necessary for the purposes for which it was collected:
- Enquiries and requests for quotations that lead to a business relationship are subsequently handled within the framework of that relationship. All other enquiries are retained for two years following the last contact, in order to respond to new enquiries and to safeguard any rights.
- Data relating to contracts, invoicing and legal obligations are retained for the applicable statutory periods, namely the retention period for tax and accounting documents – currently 10 years – and for the duration of warranty periods and limitation periods for legal rights.
Once the applicable time limits have expired, the data is deleted or anonymised.
6. Disclosure of data to third parties
For the purposes set out above, personal data may be disclosed to: providers of technology, hosting and information systems maintenance services; providers of administrative, accounting and invoicing services; technical partners and carriers, where necessary for the implementation of a project or the delivery of equipment; and public, judicial, police or regulatory authorities, where disclosure is required by law.
Service providers who process data on behalf of Tecsisel act as sub-contractors, bound by contract and obliged to ensure the security and confidentiality of the data.
Where a service provider is located outside the European Economic Area, data is transferred subject to the appropriate safeguards provided for in the GDPR, namely adequacy decisions or standard contractual clauses approved by the European Commission.
7. Data security
Tecsisel implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of the data and the risks involved in its processing. Tecsisel has a Quality Management System certified to the ISO 9001 standard, which governs its internal procedures.
8. Rights of data subjects
In accordance with the GDPR and Law No. 58/2019, the data subject may, at any time and free of charge, exercise their rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent, as well as the right to object to decisions based solely on automated processing. To do so, simply send a written request to [email protected] or to the address given in point 2.
We will respond within one month of receiving the request; this period may be extended by up to two months in the case of complex requests, in which case we will inform the data subject. To ensure that data is shared only with the data subject, we may ask for proof of identity.
The data subject also has the right to lodge a complaint with the National Data Protection Commission (CNPD), at www.cnpd.pt.
9. Cookies
The website uses cookies and similar technologies, as described in our Cookie Policy, where users can view the categories used and manage their preferences.
10. Changes to the Privacy Policy
Tecsisel may revise this Privacy Policy whenever necessary. Any relevant changes will be posted on the website, and the updated version will always be available on this page.
This policy comes into effect from October 2026.
